Refund & Return Policy

1. Scope of Policy

This Refund & Return Policy describes the terms governing refunds and returns for items purchased on shrikaa.com (operated by Prayosham Creations LLP) that are verified through the Growvvio Checkout Verify service (operated by Growvvio Digital).

Please note that Growvvio Digital is a technology service provider and does not directly sell, package, or ship physical goods. All inventory fulfillment, product returns, and item refunds are managed directly by Shrikaa.

2. Product Returns & Replacement Eligibility

Shrikaa accepts return or replacement requests only in cases where products are delivered damaged, defective, or incorrect.

• Timeframe: Any damage or discrepancy must be reported within 48 hours of delivery.
• Condition: Items must be returned in their original packaging, unused, unwashed, and in the same condition as received.
• Evidence: Customers are required to provide clear photographic or video evidence of the damage or defect along with their order receipt to Shrikaa customer support.
• No Color Change: Strictly no return or exchange for color change.
• No Size Returns: Strictly no return for sizes (please refer to our size guide prior to ordering).

3. Non-Returnable and Non-Refundable Items

The following categories are strictly excluded from returns or refunds:

• Products that have been used, altered, worn, or washed.
• Customized, custom-sized, or custom-tailored apparel and accessories.
• No return or exchange for color change: Requests for return or exchange due to color change or preference are not accepted.
• No return for sizes: Returns due to size selection or sizing issues are not accepted. Customers are advised to check the size guide before ordering.
• Items returned without their original tags, invoice, and retail packaging.
• Returns requested after the 48-hour post-delivery window.

4. Refund Issuance

Once a return request is approved by Shrikaa after inspecting the returned product, the refund will be processed:

• Prepaid Orders: Refunded back to the original source payment method (e.g. credit/debit card, net banking, UPI) via our Razorpay integration within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Refunded via bank transfer or UPI. Shrikaa customer support will contact you to collect bank details or UPI IDs for processing.

5. Order Cancellation

Orders can be canceled only prior to dispatch. Once an order is handed over to the courier partner, cancellation is no longer possible, and the shipping process must be completed.

6. Verification Gateway Service Fees

The Growvvio Checkout Verify OTP verification service is entirely free of charge for end-customers. No fees are collected by Growvvio Digital from customers for verifying transaction intent.